Contact Information

Need to get in touch with our amazing customer service professionals? Look no further!

Frequently Asked Questions:

  • Whats your part replacement policy, or how do I get parts?
    Order new parts online here or check out our warranty for more info.
  • When will I get my shipment?
    Most shipments leave our warehouse within 1-2 business days of placing your order. You will also need to consider the transit time for the shipping method you chose. For a full run-down of shipping info, read the shipping section of the Customer Service help pages.

Need More Help?

Email us at or contact us by Snail Mail or Phone: 


  •  Phone:

    (310) 515-6800 
    Order via Phone: Mon - Fri, 8am - 4pm PST
    Customer Service: Mon - Fri, 8am - 4pm PST

    310-515-0927 (fax)

  • Address:

    OWI, Inc. 
    17141 Kingsview Avenue  
    Carson, CA 90808