Customer Service

Most common customer queries


Order Status
Has my order shipped yet?
When will I receive my order?
What shipping address did I use?

International Orders
Shipping outside of the US?
Shipping inside the US?

Product Warranty
Broke or lost a part of your kit?
Need new parts sent to you?

My Account
How do I change my password or email?
How do I change subscription options?

Contact Us

Customer Service & Phone Hours:
Monday – Friday: 8:00am – 2pm PST except for Holidays

 E-mail Customer Service for Help


Other helpful information 

Product Information
If you have a question about our products, they may be answered here!

Looking for info on our shipping policies and methods?

News & Press
Are you a member of the media looking for more information or images for your publication?

Newsletter & Catalog
We send out cool emails and catalogs. Get more information and sign up here.

About Us
Learn about our decades of experience and how this award winning, robotics and science kit making company came to be!

Robot Troubleshooting
Answers to questions about the inner workings of all our Robotikits™.

Privacy & Security
We take your privacy and security very seriously. Learn more and read our official policy here.