Customer Service

Notice: Temporary Shipping Pause

Thank you for shopping with us! Please note that any orders placed between November 6th and November 14th will experience a shipping delay, as our shipping operations will be paused during this period. We will resume shipping on November 15th.

We apologize for any inconvenience and appreciate your understanding and patience.

Most common customer queries

Order Status
Has my order shipped yet?
When will I receive my order?
What shipping address did I use?

International Orders
Shipping outside of the US?
Shipping inside the US?

Product Warranty
Broke or lost a part of your kit?
Need new parts sent to you?

My Account
How do I change my password or email?
How do I change subscription options?

Contact Us
310-515-6800

Customer Service & Phone Hours:
Monday – Friday: 8:00am – 2pm PST except for Holidays

E-mail Customer Service for Help

Other helpful information

Product Information
If you have a question about our products, they may be answered here!

Shipping
Looking for info on our shipping policies and methods?

News & Press
Are you a member of the media looking for more information or images for your publication?

Newsletter & Catalog
We send out cool emails and catalogs. Get more information and sign up here.

About Us
Learn about our decades of experience and how this award winning, robotics and science kit making company came to be!

Robot Troubleshooting
Answers to questions about the inner workings of all our Robotikits™.

Privacy & Security
We take your privacy and security very seriously. Learn more and read our official policy here.